Frequently Asked Questions - FAQs
What areas does Nigella deliver flowers to?
Nigella currently delivers throughout San Francisco and the greater Bay Area. You can check delivery availability by entering a recipient's address on our website.
Does Nigella offer same day delivery?
Yes, Nigella SF offers same-day flower delivery within San Francisco, subject to availability. Orders placed before 12pm PST can be delivered the same day. For deliveries outside of San Francisco, depending on distance, some orders may arrive after business hours. Please check our website or call us at (415) 933-9309 to confirm same-day delivery options.
How far in advance should I place my floral order?
We recommend ordering at least 24-48 hours in advance, especially for popular holidays like Valentine’s Day or Mother’s Day or during busy periods like the Winter holiday season. We source from our local flower market daily but specific varieties and off season/ import flowers sometimes require more lead
Can I request a specific flower type or color not listed on the website?
Yes! We happily accommodate custom orders and special requests whenever possible. Please contact us by phone or email [link to contact page] at least 48 hours in advance to discuss availability and pricing for flowers not currently listed.
What is the best way to care for my flowers?
To ensure your flowers last as long as possible refresh the water in your vase arrangement every few days. For hand held bouquets please cut the stems and place in fresh water immediately. Always keep cut flowers away from direct sunlight and heat and remove spent blooms to avoid bacteria. Cut flowers typically last 3-7 days depending on the varieties used and the environment they are kept in.
Can Nigella create a custom flower arrangement for a special occasion?
Yes, we specialize in custom designs! We’d love to create something unique for your event or loved one. Please contact us at [email address] or [phone number] to discuss your vision and budget.
What is Nigella’s return policy?
Return Policy: All sales of non-perishable products are final. No refunds unless products are defective. Cut flowers and plants have limited life span and refunds will be considered on an individual basis. If there is a quality concern upon delivery please contact our team within 24 hours and share photos. We ensure the quality of our products and client satisfaction is our top priority. [link to contact page].
Do you offer same-day flower delivery in San Francisco?
Yes, we provide same-day delivery in San Francisco for orders placed before 12:00 PM.
How much does flower delivery cost in San Francisco?
Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.
Can I order online or by phone?
Yes! You can order online anytime at nigellasf.com or by phone at (415) 933-9309 during our business hours (Mon-Fri 8 AM-5 PM, Sat 9 AM-3 PM, Sun Closed).
What forms of payment do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.
Can I request certain flowers or colors?
Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.
What happens if the recipient isn’t home?
If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.
Do you deliver flowers to hospitals, offices, or event venues in San Francisco?
Yes, we deliver to homes, hospitals, businesses, and venues across San Francisco. Please provide the full address and any delivery notes during checkout.
Can I include add-ons with my bouquet or arrangement?
Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.
How do I make my flowers last longer?
Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.
Why choose flowers by Nigella SF?
What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in San Francisco, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.
Can I add a personalized message or card to my flower order?
Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.
Can I order a flower subscription?
Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.
Delivery FAQs
What areas does Nigella deliver flowers to?
Nigella currently delivers throughout San Francisco and the greater Bay Area. You can check delivery availability by entering a recipient's address on our website.
Does Nigella offer same day delivery?
Yes, Nigella SF offers same-day flower delivery within San Francisco, subject to availability. Orders placed before 12pm PST can be delivered the same day. For deliveries outside of San Francisco, depending on distance, some orders may arrive after business hours. Please check our website or call us at (415) 933-9309 to confirm same-day delivery options.
How far in advance should I place my floral order?
We recommend ordering at least 24-48 hours in advance, especially for popular holidays like Valentine’s Day or Mother’s Day or during busy periods like the Winter holiday season. We source from our local flower market daily but specific varieties and off season/ import flowers sometimes require more lead
Do you offer same-day flower delivery in San Francisco?
Yes, we provide same-day delivery in San Francisco for orders placed before 12:00 PM.
How much does flower delivery cost in San Francisco?
Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.
Do you deliver flowers to hospitals, offices, or event venues in San Francisco?
Yes, we deliver to homes, hospitals, businesses, and venues across San Francisco. Please provide the full address and any delivery notes during checkout.
